A Marketing plan is only as good as the level of training the sales team has received. Food Marketing Solutions can assist your company in training your sales staff to professionally present your marketing events to grow your sales and profitability.

Pertinent topics include but are not limited to:

• Overcoming Operators' Objections

• Professional Presentations

• Effective Time Management for the Food Distributor Representative

• Professional Collection Skills

• Negotiation Skills

• Why People Buy

Our Customer Service Training program creates an awareness in your sales team and in turn they are inclined to provide exceptional service to your customer base. The course will cover:

• What does exceptional customer service look like?

• What is a “Moment of Truth” and why is it important?

• How to handle a customer service issue and calm an angry customer.

• How customer retention can impact your company’s bottom line

• Recruit, hire and train the best people and retain them for years of productivity.

• Structured Interviews allow you to find the best out of the applicants.

• Effectively Analyze performance problems to separate the people from the problem.

• Know federal and state employment law and protect your company

• Coaching Skills to get the most out of your sales team’s performance

• Using Sales budgets, goals and forecasts to grow sales and margins

• Curbside Coaching and Work Withs…what works and what doesn’t